|Path: Enterprise information system integration servicesSolutions
Service industry is characterized by intangibility and individual differences, and for public transportation enterprises, customer's feeling is of particular significance in the service process; therefore, consideration of decreasing service heterogeneity of passengers by different service staff, increasing the service speed, shortening the waiting time of passengers and simplifying the operation process of receptionists during the information development can avoid artificial errors, accelerate the service speed, and reduce the waiting time; furthermore, intangible service can be converted into tangible experience, to further improve the enterprise image and achieve integrated marketing of the service industry.
Adhering to beliefs of "Business Automation" and "Information Integration" , with comprehensive and online processing in real time, dynamic and real-time collection of transactions at source, Each transaction is limited to collect once, making full use of diagnostic design to avoid input of wrong data, and enhanced tightness with coordinating provisions, to correctly inform the public of up-to-date information for the enhancement of integrated image.
On the other hand, system-covered business fully by completely-scheduled information system and standard integration data exchange format to achieve the synchronous information flow and material flow, and accelerate the internal and external information transmission and interaction. To established open and transparent information sharing channel that could be improved the information value; and further, through by the high efficiency and the low cost way achieves the automatic tracking , and provide early warning information.
System Contents of Solutions
- Financial accounting module
By extending the management mechanism of "Decentralized Operation, Centralized Control" , all accounting data are received and distributed on the operating face, to achieve the so-called "Accounting Data Being by-Product of Operation Process" , and the accounting data is incorporated into intangibility.
- Construction module
To develop complete operation process and ask for information input at source so as to control its budget, schedule, cost and engineering quality and ensure completion on schedule.
- Operation module
To assist management by overall information construction, master the operating conditions, control cost, financial planning and coordination, and improve the operational efficiency.
- Tickets and clearing module
Based upon stability, reliability, high efficiency and other indicators, an integrated system of voucher information is established, with maximum integration, capable of improving the satisfaction of external clients and partners as well as enhancing the overall competitiveness.
- Equipment maintenance module
To keep a complete and performance-based record for comprehensive equipment management, maintenance management and integrated resource management to further support decision-making analysis, including maintenance charges and operational performance.
- The system design is close to actual operation process, with information incorporated into intangibility.
- Stress of information collection at source, and then individual utilization in line with business requirements.
- Strong integration conducive to avoidance of information island and making up for the management function of insufficient charging equipment.
- Alignment reservation and regular management for decentralized handling of load of mass data.
- Active integration management platform to provide the most complete up-to-date information.
- Revenue, clearing and other accounting data acquired at source, and automatic summarization to save the accounting check time and reduce labor cost.
- Real-time notification of accidents or messages with the latest technology to accelerate information sharing.
- Real-time acquisition of dynamic information including passengers, trains. Integration of several means of communication to thoroughly transmit the most important messages in real time.
- Integration of ticketing transaction records, complete presentation of system operation and performance index for decision-making by top management.
- Compliance with rapid public transportation and government traffic rules.
Industrial Applications and Successful Cases
- Industrial Applications
- Such a solution is a design integrating construction and operation in the enterprise; besides integration of necessary infrastructure management in general enterprises, such as financial field, human resource and administration, procurement and marketing, it further covers construction budget, progress monitoring, quality management, public construction disaster management and land use administration with special demands in construction phase as well as traffic control, traffic, transportation, traffic volume, ticketing, verification and other managements in the operation phase.
- In addition, owners with clearing role also can choose to perform platform management in combination with ticket customer service and accounting clearing, to make the most perfect planning and utilization of public transportation in the whole city.
- Successful Cases
- Kaohsiung Rapid Transit Corporation will, depending on business idea and vitality of private enterprises, provide rapid transit service with high quality; jointly create space of progress and development, making a contribution to the development of public transportation in Kaohsiung and urban promotion. InfoChamp Systems Corporation also regards this as the development direction of the solution, which acts as the best medium for administration of transport policies between citizens and municipal government.